Terms & Conditions

By signing an estimate or contract, scheduling services, or allowing work to proceed, the client acknowledges and agrees to all Terms & Conditions in full.

1. Payment Terms

• Payment is due upon receipt of invoice unless otherwise agreed in writing.
• Overdue accounts are subject to interest at a rate of 2% per month (24% per annum).
• The client agrees to pay all costs associated with collection of overdue amounts, including legal, administrative, and third-party collection fees.

2. Deposits & Progress Payments

• Deposits and progress payments are non-refundable and will be applied directly toward labor, materials, scheduling, and administrative costs incurred to date.
• Work may be delayed or suspended if scheduled payments are not received in accordance with the contract.

Ownership of Materials

• All materials and installed products remain the property of Concepts Construction until payment is made in full.
• In the event of non-payment, Concepts Construction reserves the right to remove unpaid materials and/or place a lien on the property in accordance with Ontario law.

3. Estimates

• All estimates are provided in good faith based on available information at the time of preparation.
• Estimates are not guaranteed and may be subject to change due to unforeseen site conditions, material price fluctuations, or client-requested changes.
• Any revisions to the estimate will be documented and approved by the client prior to additional work being performed.

4. Scope of Work & Change Orders

• The work performed will be limited to the scope defined in the signed estimate/contract.
• Any changes, additions, or deviations from the agreed scope of work will result in a written change order, approved before the additional work begins, and may affect cost and schedule.

5. Warranty

• Concepts Construction provides a limited one-year warranty on workmanship.
• Manufacturer warranties on materials and products will be transferred to the client where applicable.
• Warranty is void if the client or any third party modifies, damages, or improperly maintains the work performed.

6. Customer Responsibilities & Site Access

• The client must provide reasonable access to the property, utilities, and work areas for the duration of the project.
• The client is responsible for securing personal property and valuables. Concepts Construction is not responsible for loss or damage to items not directly related to contracted work.
• The client is required to maintain appropriate property and liability insurance for the duration of the project.

7. Hidden & Pre-Existing Conditions

• The contractor is not responsible for pre-existing conditions, hidden defects, or issues arising outside the scope of contracted work.

8. Limitation of Liability

• Concepts Construction carries liability insurance and WSIB coverage as required by law.
• The contractor's liability is limited to the value of the contracted work.
• Concepts Construction shall not be held liable for indirect, incidental, or consequential damages of any kind.
• The contractor is not responsible for pre-existing conditions, hidden defects, or issues arising outside the scope of contracted work.
• The client agrees to indemnify and hold Concepts Construction harmless from any claims, damages, or expenses arising from the client's negligence, failure to provide safe conditions, or interference with the work.

9. Cancellations & Termination

• Concepts Construction reserves the right to suspend or terminate services if payments are not made as agreed, site conditions are unsafe, or the client breaches contract terms.
• The client may terminate services only in accordance with the cancellation provisions outlined in the contract and subject to payment for all work completed to date.

10. Delays & Force Majeure

• Concepts Construction is not liable for delays caused by weather conditions, supply chain interruptions, permit approvals, inspections, or client-related scheduling changes.
• Extreme or unforeseen events beyond the contractor's control (including, but not limited to, natural disasters, pandemics, strikes, or governmental actions) may also result in revised completion dates without penalty.

11. Dispute Resolution & Governing Law

• In the event of a dispute, the parties agree to attempt to resolve the matter through good-faith negotiation.
• If unresolved, the parties agree to attempt mediation.
• If still unresolved, disputes will be submitted to binding arbitration in Ontario, in accordance with Ontario law.
• These Terms & Conditions, and any disputes arising from them, are governed by and interpreted in accordance with the laws of the Province of Ontario.

12. Safety & Compliance

• All work will be performed in compliance with the Ontario Building Code and applicable safety regulations.
• Clients, tenants, and occupants must not interfere with work areas or equipment during construction.

13. Privacy & Data Protection

• Customer information (name, phone, email, service address) is collected solely for service purposes.
• Information is not sold or shared except as required by law.
• Customers may request access, correction, or deletion of personal data.

See also our Privacy Policy.

14. Website & Online Use

• Use of the Concepts Construction website constitutes acceptance of website terms.
• Prices shown on this website, including in our cost calculator, are market-range guides only and are not quotes. Your final price is confirmed in your free written estimate.
• Unauthorized copying or misuse of website content is prohibited.
• Concepts Construction does not guarantee website information is current or error-free.

15. Severability, Entire Agreement & Acceptance

• If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
• These Terms constitute the entire agreement between the client and Concepts Construction.
• By signing the estimate/contract, allowing work to proceed, or making payment of any Concepts Construction invoice, the client acknowledges and accepts these Terms & Conditions in full.